Please see below our Terms & Conditions that you are the customer consent to when you Place an Order with Phetally. Please note, that this website is not intended for persons under the age of 18.
Emails
From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails only if you have opted in to receive them from us on the phetally.com website or have given a third-party permission to share your emails
If you do not want to receive emails from phetally.com you can click on the “Unsubscribe” link at the bottom of any email communication sent by us or by emailing us at service@phetally.com or calling us on +6 1412 991 863 (phone lines open Monday to Friday 9:30am – 5pm, excluding bank holidays).
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Please note, if you place an order with us or sign up for an out-of-stock notification email we may contact you by email or telephone if we have any questions or queries in relation to your order or need to update you with regards to your account or order. In all instances, this will not re-subscribe you to our newsletter service.
SMS Communications
If you sign up for our SMS Services, you’ll receive marketing text messages from Phetally. Please note, you will only receive these promotional SMS messages only if you have opted in to receive them from us on the phetally.com website or have given a third-party permission to share your emails.
To opt-out, simply reply ‘STOP’ to our text message or email service@phetally.com with your subscribed mobile number and we’ll remove you from our SMS mailing list.
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Postal Communications
You will receive postal communications from us only if you have opted in to receive them.
If you do not wish to receive communications from us via post, then let us know at service@phetally.com or by calling us on +6 1412 991 863 (phone lines open Monday to Friday 9:30am – 5pm, excluding national holidays) and we will unsubscribe you from our postal mailing list.
Please note, we print our catalogues and postal communications up to twelve weeks in advance and so you may receive one further catalogue/postal communication.
Although we will make every effort to deliver within the delivery time specified on the website, we cannot guarantee this as they may be affected by unseen problems such as courier or supplier issues.
Your delivery is complete when the items are delivered to the address you have given us. If no one is available to take delivery at this address a note will be left advising on next steps. If you have not accepted delivery after three attempts by us, we may treat the contract as being cancelled by you.
If you have any further questions regarding delivery our Customer Services Team are happy to assist. Please contact them on service@phetally.com.
Returns & Refunds
All returns must be received by Phetally within 90 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.
Please note:
- Gift vouchers are non-returnable and non-refundable.
- Our normal returns policy applies to Sale items bought online.
- If your Made-To-Order Sofa has a manufacturer fault, the sofa will be independently reviewed in your home and fixed or replaced if found to be faulty.
- We do not accept exchanges.
- You may return any unopened rolls of wallpaper. Any opened rolls of wallpaper are not eligible for return and will not be refunded.
- We do not accept refunds on used items, e.g. installed ceiling lights, burnt candles etc.
- You will need to cover any import duties that may arise when returning items from another country.
- We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
- All orders will be refunded in AUD, within 14 days of receipt of your return. Refunds may take up to 5 days to clear in your account.
- We use a third-party to handle our International orders, you will be refunded in the same currency and on the same method as your original purchase.
- Please note that we are an online interiors company for homeware, and our products are only intended for use in a domestic environment. None of our products are certified for use in a commercial environment, and we can not guarantee their longevity if used for commercial purposes.
If used in a commercial environment this will void our returns policy as they have not been put through the vigorous testing that contract furniture has been subjected to. Because of this we cannot guarantee their longevity and therefore cannot take responsibility as you have chosen to use them in a commercial environment.
Returning Faulty or Damaged Items:
Please email our customer service team at service@phetally.com, within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.
Please note:
- Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.
- Please note,if we have partially refunded you for a damaged item, this voids your returns policy.
- This policy applies only to items purchased online via our website.
- If your item occurs at fault after this time our policy is to replace the item. If we no longer stock the item we will provide you with a credit note for the full value of the item.
- If you have purchased an item in-person during a warehouse or seconds sale then please refer to our Warehouse and Seconds Sale Returns Policy, further down on this page.
Returns Policy for Outlet, Seconds and Display items:
Please be aware that our Standard Returns Policy does not apply to any items sold from our Outlet Shop or during a seconds/sample/warehouse sale event or from a display at one of our stores where goods are seen and/or purchased in-person. We do not accept returns on any purchases made during these events and no refunds or exchanges/replacements/repairs or credit notes will be issued. Items purchased during a seconds/sample/warehouse sale or from a display in store, carry defects and are purchased with the knowledge of those defects.
Gift Messages
If you would like to add a gift message to your order, you can do so at the checkout. You will find an area to Add to gift message to your order. Enter the recipients name, your name or who the order is from and your message. This message will then be added to your order. Unfortunately gift messages cannot be added to orders once they have been placed.
We receive and store any personally identifiable information that you enter on the website, whenever you shop with phetally.com —online, through our catalogues, or in our stores, or information you give us in any other way, such as by subscribing to our catalogues, email, or mobile messaging.
Pricing Policy
From time to time, Phetally will run seasonal sales or promotions. We are happy to offer a price adjustment on products purchased up to 3 days prior to the start date of the sale. The same product must be available at the time of your request and will be issued in the form of a refund.
For products purchased between 4-7 days prior to the start date of the sale, Phetally will offer a price adjustment in the form of a credit note which is valid to spend up to 1 year at Phetally. For products purchased over 7 days prior to the start date of the sale, we are, unfortunately, unable to offer any price adjustments.
For items purchased in the sale that are further discounted, we are unfortunately unable to offer any price adjustment.
Email, Social Media and SMS Text Message Pricing.
All prices displayed are accurate at the time of sending and are subject to change without prior notice.
Courier Collection Terms & Conditions
Unfortunately Phetally are unable to deliver all items outside of Mainland AU. This may be due to this particular item being too fragile to ship outside of the AU or down to customs issues.
You are able to select a courier of your choice to collect the goods from our Sussex Warehouse. By opting for this method, you are solely responsible for the product(s) and the delivery. This also invalidates your returns policy as there is no means of organising a return of this item back to Phetally.
By agreeing to use your own couriers to deliver this to you, if any damages occur we would not be able to refund, replace or collect the goods. This will also be applicable if the shipment is lost in transit.
Please note:
- Phetally will not take any accountability for the shipment once it has left our warehouse and is in possession of your selected courier.
- Phetally will not take any responsibility for any damages or breakages that may occur once the shipment has left our warehouse.
- You are entirely responsible for the shipment, Phetally will not be held accountable for any damages or loss in transit.
- You will need to make the necessary and correct arrangements for the collection to take place. Phetally is unable to make any bookings.
- Phetally is unable to make any arrangements for any returns of items.
- Phetally are unable to offer any replacements, refunds or collections of any damages or loss of products.
If you are happy and to accept full responsibility, please place your order online and select “I will arrange my own courier to collect my order from your Sussex Warehouse” as your chosen Shipping Method. Our Warehouse team will contact you approximately 48 hours after placing your order to confirm it is ready for collection. At this stage, please complete the Courier Collection Form and continue to arrange for your courier to collect your order from our Sussex Warehouse. Collections can be arranged for Monday to Friday (excluding bank holidays) in the morning between 9.30am – 1pm or in the afternoon between 2pm and 5pm.
We are unable to process or release any orders until these terms have been accepted.Personalised & Made
To Order Products
Unfortunately as Made To Order and Personalised Products are lovingly created just for you and are bespoke, we are unable to accept returns.
Made To Order and Personalised Products are exempt from our standard returns policy unless the product is faulty or the personalisation does not match your original request. Please check and double check your personalisation request to avoid any errors.
Any changes to a bespoke order or personalisation needs to be requested within 1 hour of ordering ideally by calling our customer service team on +6 1412 991 863 or emailing service@phetally.com.
Warehouse Sale/Outlet Shop
Please ensure you have made an appointment to visit our Outlet Shop as it is only open sporadically and for health & safety reasons, we must know the numbers intending to visit.
All items purchased from the Outlet Shop are sold with known faults and/or damage and are therefore not eligible for return or refund. They are exempt from website terms & conditions.
Cash and card payments are accepted.
Parking is free but very limited so please do not arrive more than 5 minutes prior to your appointment as there is no waiting space outside of the parking area.
Sadly, we do not allow pets into the outlet and children must be supervised at all times.
Trade Accounts
This is an agreement between phetally.com and you (the client) for the registration of a trade account with Phetally.
On placement of your order you will be invoiced for the full value of your order less any trade discounts due. Full payment is required before the release of the order for delivery. Payment must be made from the company bank account registered with Phetally. Payment from accounts not registered will not be accepted.
Account:
- As a Phetally Trade Client, you accept responsibility of both payment and specification of all items ordered under the account name.
- The purpose of your Trade Account is for Interior Design Firms, Architects and the Hospitality industry only. Unfortunately, we do not offer Trade Accounts for reselling or wholesale purposes.
- We reserve the right to close your Trade Account at any time on the provision of 1 weeks’ notice or with immediate effect if you break Phetally Trade Account Terms and Conditions.
- You may close this Trade Account at anytime by giving us notice in writing to Trade Department Manager, Phetally, Unit 10 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG or via email to service@phetally.com.
- You must tell us immediately if:
(a) You become aware that your Trade Account is being misused, whether fraudulently or in any other way; or
(b) The invoices appear to wrongly include an item. - All account amendments need to be communicated to us with immediate effect in writing to Trade Department, Phetally, Unit 10 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG or via email to service@phetally.com
- We may transfer any or all of our rights and obligations made under this agreement.
Stock:
- Stock is not reserved or allocated until payment is received in full. Any stock on pro-forma orders will not be allocated until payment is received in full and all pro-forma invoices will be cleared after 30 days.
- All Phetally products are intended for domestic environments and are not commercially tested or verified. If purchased products are used in commercial environments this will void your returns policy.
- Stock that is ordered in especially for your Trade Account order would constitute a Bespoke Order and cannot be modified, cancelled or returned once payment is received in full.
Specifications:
- Phetally reserves the right to change the specification of our products without prior notice. The measurements of all products are as accurate as possible, but some variation may apply.
- Showroom or product models shown at Trade Shows or Phetally storefronts may vary in age and therefore your goods may vary in appearance from an older model on the shop floor.
Orders:
- Orders can be made online using your Trade Discount or via pro-forma invoice, email or telephone order.
- You will be sent confirmation of your order by e-mail unless otherwise specified with you by writing.
- the right to cancel any orders that for any unforeseen circumstances are unable to be placed with or filled by our supplier. Should this arise, Phetally will refund all the money paid in relation to the order and will not be required to pay any compensation.
Pricing & Discounts:
- The Phetally trade discount is a non-negotiable 20% trade discount.
- We are unable to offer a trade discount on all Phetally products, items that are exempt will be confirmed at the time of ordering but include and are not limited to:
(a) Gift Vouchers
(b) Sale/ Promotional Items
(c) Items exempt from any discount as specified in the Additional Info on the Product Page.
(d) Delivery Charges - The Phetally Trade Discount Code is for the sole use of your company only and must not be shared with your clients, online, partner companies or with anyone else. If you share the Trade Discount Code with unauthorized persons /companies this will be grounds for immediate termination of your Trade Account.
Payments:
- Payment must be made in Pounds Sterling by BACS, through the Phetally Checkout Process or by Telephone Order (please note that orders equating to £500 or less are the maximum limit for payments via telephone).
- When making payment by BACS please quote your pro-forma number. Failure to do so could result in a delay in your order being processed.
- Payment must be made from the company bank account registered with Phetally. Payment from accounts not registered will not be accepted.
- On placement of your order you will be invoiced for the full value of your order less any trade discounts due. Full payment is required before the release of the order for delivery.
Lead Times:
- Lead times for products are variable and may be longer than advertised if you are placing bulk orders.
- All lead times quoted are an approximate lead time, based upon the best available information provided by our suppliers at the time of the purchase. In the event of a supplier delay we will do our best to notify you at the earliest opportunity.
- It is understood that on occasion, Trade items are unable to be allocated from retail stock and will therefore incur a lead time under specialist order.
Delivery:
- All Phetally delivery dates are estimates and whilst we endeavour to do our utmost to get your order to you within the estimated delivery time and/or required delivery date, sometimes things happen that are beyond our control and we may require more time to get our delivery to you.
- All delivery details must be confirmed at point of sale and during bookings for delivery, including delivery contact name and number, specialist delivery requirements and the date and time of delivery (date and time slots are only available for specialist or next day delivery).
- Due to supplier restrictions and stock availability not all of Phetally products are available for next day delivery.
- All delivery information is finalized 48 hours before the booking allocation, after which all amendments are chargeable.
- Large quantity orders, fragile products and furniture are unsuitable for standard couriers and will require specialist courier delivery. Phetally offers a specialist courier service that operates on 7-14 working days lead time with a £35 delivery charge which if required will be confirmed after the order is placed.
- If your goods are being transported by independent shipper organised by yourself or persons acting on your behalf, Phetally cannot accept responsibility for loss or damage of products once the goods have been handed over to the independent shipping company unless the loss was caused by our negligence or manufacturing defect or design fault.
Acceptance:
- It is your responsibility to check all items upon delivery. If there are any delays in delivery, breakages, defects or discrepancies you must notify us within 24-hours. After this time has lapsed, Phetally cannot accept responsibility for goods that are no longer under our care.
In order to be able to offer you phetally’s payment options, we will pass to phetally certain aspects of your personal information, such as contact and order details, in order for phetally to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in phetally’s Privacy Policy.Clearpay Terms & Conditions
To purchase via Clearpay, you must create or sign-in to an account with them. If Clearpay reject your sign-up or decline your purchase, you should contact them directly.
Clearpay FAQs Clearpay Privacy Policy
In order to be able to offer you Clearpays payment options, we will pass to clearpay certain aspects of your personal information, such as contact and order details, in order for clearpay to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in clearpays Privacy Policy Shop pay Terms & Conditions
Shop PayTerms & Conditions
We offer Shop pay as a payment method for orders.
To purchase via Shop Pay, you must create or sign-in to an account with them. If Shop Pay reject your sign-up or decline your purchase, you should contact them directly.
In order to be able to offer you Shop Pay payment options, we will pass to Shop Pay certain aspects of your personal information, such as contact and order details, in order for Shop Pay to assess whether you qualify for their payment options and to tailor the payment options for you.
PayPal terms & Conditions
We offer PayPal as a payment method for orders.
To purchase via PayPal, you must create or sign-in to an account with them. If PayPal reject your sign-up or decline your purchase, you should contact them directly.
PayPal FAQs PayPal Privacy Policy
In order to be able to offer you PayPals payment options, we will pass to Paypal certain aspects of your personal information, such as contact and order details, in order for PayPal to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in PayPal Privacy Policy.
User Generated Content
By consenting to allow phetally.com to use your social media post on the Phetally digital platforms such as the Phetally website, Phetally social media channels, a User Generated Content gallery page, and email communications, you are agreeing to the following policy.
All posts and content tagged with the Phetally Channels, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, images, photographs, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as “UGC”.
- You hereby grant Phetally all necessary permissions and/or consents, to use, reproduce, alter and publish your UGC including, without limitation, the right to adapt or amend your UGC, (subject to your rights in paragraph 7)
- Any UGC you provide will be considered non-confidential.
- You give us the right to use your UGC on all of the PhetallyLtd Channels, when provided with the tags listed above, for any purpose, including to market and advertise our products. Publication and/or refusal of your UGC will be at our sole discretion prior to usage. After publication, we incur the right to remove your UGC at any time.
- Your recognition is important to us. For this reason, we will use your personal information, insofar as your social media username and/or the text written in your post to credit you as the copyright holder when publishing your UGC to any of the PhetallyLtd Channels.
- You are not entitled to any financial reward or fee if we use your UGC on any of the PhetallyLtd Channels.
- You understand that the information data we collected from using your UGC is in line with our Privacy and Security Policy found here.
- You reserve the right to revoke your decision to allow us to use your UGC at any time from the initial point of agreement. This includes the right to erasure or restrict the processing of personal information that we hold about you in regard to your UGC. Please email service@phetally.com if you wish to revoke permission for your content. Please allow 28 days for this request to be actioned.
- We reserve the right to amend this UGC policy at any time so please check back here every time you upload or tag your UGC.
If you have any questions or concerns regarding your rights within the UGC policy, please contact our Data Protection Officer / Team: service@phetally.com/ T: +6 1412 991 863 (phone lines are open Monday to Friday 9:30am – 5pm, excluding AU national holidays).
Global-e Privacy Policy
When you visit this website hosted by Global-e Online Ltd. and its affiliated group companies worldwide (“Global-e”, “our”, “we” or “us”), correspond with us or become (or are in the process of becoming) one of our merchants or partners, we process personal data about you as a data controller. It is important to us that the personal data of the visitors to our websites, our (prospective) merchants and our (future) partners (“you”) is treated with care and that you are well informed about the way we process personal data related to you. We have written this privacy statement to tell you which data we process, how, why and how long we do this and your rights.